Thanks to the Outstanding Guest Lecturers in My Humanitarian Logistics Class at the Isenberg School of Management

This spring, I am, again, teaching my Humanitarian Logistics and Healthcare class at the Isenberg School of Management. The class meets, bright and early, on Tuesday and Thursday mornings at 8:30AM.

I have amazing students this term - one of whom commutes by bus from Boston and many times he beats me to the classroom before 8AM. He is completing two Master's degrees this spring from UMass Amherst, as is another student in the class. The enrolled students come from the Isenberg School of Management, the Riccio College of Engineering, and the School of Public Health. The course is interdisciplinary since it requires a team approach to handle challenges associated with all phases of disaster management.

I work hard on making the course material very current and relevant. An aspect of the course that the students and I enjoy very much is the presentations by invited guest speakers.

So far this semester, we have had the great honor of having Mr. Jeff Hescock, Assistant Vice Chancellor, Environmental Health & Safety and Emergency Management at UMass Amherst, and Ms. Nicole Barbosa,  American Red Cross Community Disaster Program Manager - Western Massachusetts, speak in the class.

Mr. Hescock and his team have done outstanding work in support of the health and safety of all of us at UMass Amherst and even the neighboring community. Students very much relate to him and he shared with us his career trajectory, his focus on relationships and community building, and the numerous disasters that his team has responded to from the meningitis outbreak at UMass Amherst and the COVID-19 pandemic to the recent Olympia Drive fires in Amherst, MA. The latter fires burnt down a private apartment complex off-campus and one under construction, where the fire started. Over 200 students resided in the complex. Luckily, there were no injuries but housing had to be quickly found for those affected as well as the replacement of many essentials, destroyed in the fire.

Mr. Hescock spoke on February 12, 2026 this semester and,  since the date was close to Valentine's Day, I surprised everyone with these special cupcakes, which were enjoyed. 

I am a big proponent of writing Thank You letters to our guest speakers and in copying the letters to their supervisors and also share photos. 

Ms. Nicole Barbosa spoke to the class on March 5, 2026 and her passion in working for the American Red Cross (ARC) resonated with all of us. She has worked with Mr. Hescock, most recently, in the response to the Olympia Drive fires.  

The ARC has been very innovative and focuses much more now on recovery and reconstruction and also in providing victims of disasters financial support. The ARC has 7 levels of disasters. Ms. Barbosa told of one of their volunteers, who has been with the ARC for 44 years. The ARC relies heavily on volunteers for disaster response. Ms. Barbosa was such an inspiring guest speaker and an outstanding Professor for a Day. Our great Isenberg Dean Ann P. Massey signed the framed certificate that I presented her with.

I was touched by the beautiful letter I received from Mr. Ryan Avery, Mr. Barbosa's supervisor at the ARC, in response to my letter of appreciation for her guest lecture. Mr. Ryan Avery is a Regional Disaster Officer for the ARC.

We are very lucky to have in our community such incredible experts in disaster management.

Thank you for your service and for sharing some of your very valuable lessons learned with my students.

Disaster Communications and Humanitarian Logistics

Last week, the students in my Humanitarian Logistics and Healthcare course at the Isenberg School of Management at UMass Amherst had a guest lecture on Disaster Communications.

I had told the students, before I left for Gothenburg, Sweden, that there would be a surprise guest lecturer on March 13, who would be speaking to them on Disaster Communications.

The surprise guest speaker was my husband, Professor Lad Nagurney, who is an expert on computer engineering and communications, among other topics related to hardware. He has also been a ham radio operator for many years.

Throughout the semester, the theme of communications, and the importance of communications in emergency preparedness and response has been resonating.

To-date, the class has heard from such experts as: Mr. Tom O'Regan, emergency preparedness and business continuity manager at UMass Amherst, Mr. Rick Lee of the Red Cross, and Lt. Col. James Sahady of the National Guard.

The presentation on Disaster Communications has now been posted. It discusses trade-offs among different modes of communications and their resilience (or lack thereof) in disasters, along with the Tampere Convention, which the US as well as Russia have yet to ratify.

During the Bellagio Center workshop, Humanitarian Logistics: Networks for Africa, that I organized, under the auspices of the Rockefeller Foundation, the participants had the privilege of hearing Dr. Cosmas Zavazava of the International Telecommunications Union speak on Bridging the Last mile gap through Telecommunications/ICT in Disaster Management. My husband had actually suggested Dr. Zavazava, since he was well-aware of his leadership in this area, and his presentation was outstanding. This workshop, which took place in May 2008 at Lake Como, Italy, was sandwiched between the cyclone that hit Myanmar/Burma and the Sichuan earthquake in China (obviously I had not planned the workshop this way).

Resilient communications assist in a more timely response and enable the flow of critical needs supplies to the victims at points of demand. They are also extremely important in recovery operations and in reestablishing connections among family members and in getting the news out.

Without communications, disaster relief operates in a complete vacuum.